We are truly grateful for your support, loyalty and the trust you have in Tongtara Riverview Hotel as your hotel of choice. Acknowledging the continuing and intensified insecurity that Coronavirus (COVID-19) is instigating in most countries around the world, our main priority is your health and wellbeing. Consequently, we would like to update you on what actions we have taken so far in response to this global pandemic.
Hygiene and Safety Policy
Tongtara Riverview Hotel is closely monitoring the Coronavirus (2019-nCoV) situation and is following guidance from the WHO and the Ministry of Health on preventing the spread of the COVID-19 virus.
Rest assured the health, safety and wellbeing of our guests, visitors and employees is our first priority. We have therefore taken additional hygiene and safety measures throughout our hotels, including but not to limited to regular deep cleaning and hourly disinfection at critical touchpoints, providing face masks for employees, implementing the wearing of disposable gloves by our housekeeping team, placing hand sanitizers in all areas of our properties and the following of strict hand hygiene procedures. We will continue to follow the advice of the Ministry of Health to prevent any possible infection.
Limited Facilities and Services
Certain facilities are temporarily closed as per the directive from the Thai Government. Restaurants are partially closed in our hotels, however we are providing suitably distanced tables in order that guests can safely dine in the restaurants which are still operating.
Flexibility with your booking
We remain committed to offering you flexible booking options. Given these unique circumstances we are making additional adjustments to our individual booking policies to give you extra peace of mind:
All bookings including “non-flexible” for arrival within 31st May 2020 inclusive, can be changed to stay within next 365 days after the original arrival date or cancelled at no charge up to 72 hours prior to arrival.
All new bookings for arrival between now and 30th September 2020, can be changed to stay within next 365 days after the original arrival date or cancelled at no charge up to 72 hours prior to arrival.
If you need to adjust bookings made via our official website, email or telephone call, please contact firstname.lastname@example.org.
If you need to adjust bookings made through a third party, travel agent or tour operator, please contact them directly.
We thank you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to welcome you at one of our hotels soon.